Brian Tuite, Author at Training https://trainingmag.com/author/brian-tuite/ Thu, 13 Jun 2024 18:36:24 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 Skill-Focused Training: Beyond Memorization to Mastery https://trainingmag.com/skill-focused-training-beyond-memorization-to-mastery/ Thu, 13 Jun 2024 18:35:41 +0000 https://trainingmag.com/?p=35129 Immersive learning experiences, virtual reality, and AI-based training scenarios are helping associates develop and refine their skills through a three-step approach: Learn It, Try It, Do It.

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]]> How to Balance the Human Element and Technology to Improve Contact Center Training https://trainingmag.com/how-to-balance-the-human-element-and-technology-to-improve-contact-center-training/ Tue, 13 Jun 2023 01:38:57 +0000 https://trainingmag.com/?p=25186 Empowered with training tools and guidance from managers, agents can take ownership of their learning journey, propelling them to success and satisfaction.

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]]> How AI Conversation Simulation Develops Top-Performing Agents https://trainingmag.com/how-ai-conversation-simulation-develops-top-performing-agents/ Tue, 14 Jun 2022 16:39:41 +0000 https://trainingmag.com/?p=22401 AI Conversation Simulation provides hyper-realistic, immersive and active learning experiences preparing agents to deliver superior empathetic customer experiences and performance starting with their first live call.

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