Chris Tranquill, Author at Training https://trainingmag.com/author/chris-tranquill/ Fri, 11 Jun 2021 03:43:20 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 3 Ways Digital Customer Service Makes Agents (and Budgets) Happy https://trainingmag.com/3-ways-digital-customer-service-makes-agents-and-budgets-happy/ Mon, 14 Jun 2021 17:31:10 +0000 https://trainingmag.com/?p=19519 Implementing digital care solutions that offer automation driven by artificial intelligence (AI) and machine learning (ML) can help reduce training time for new agents, resulting in cost savings while reducing agent attrition and turnover.

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