• Step 1 : Set Coverage area for existing/new created warehouses (used to determine operation warehouse and “”FROM and TO”” warehouse)

• Step 2 : Set primary warehouse existing/new created user (allow user see all data belong to selected warehouses to do actions)

• Step 3 : Select warehouse in user edit/create page (allow user see the data belong to selected warehouses to do actions)
• Step 4 : Set warehouse for existing/new created Drivers

• Step 5 : Set warehouse for existing/new created Vehicles

How it works:
When new order created on the coverage area of “”Warehouse A””, its Operation and From warehouse set as “”Warehouse A””, To warehouse will be assigned to “”Warehouse B””. This order will be visible only for “”Warehouse A”” users. If it is in sorted in “”Warehouse B”” the Operation warehouse will change to “”Warehouse B”” and this order will be gone form “”Warehouse A”” users and will be visible to “”Warehouse B”” users”

2. New Dashboard Items
   Shipox Statistics Dashboard is renewed and following charts and graphs are implemented:

• Orders for last 30 days – This chart shows number of daily orders created over a 1-month interval.
• Orders for last 12 weeks – This chart shows number of weekly orders created over a 12-weeks interval.
• Monthly order creation progress – This line graph shows the number of orders created per month since the company was created

• Pickup Success Rate – This chart shows the ratio of the number of orders created per day to the number of picked up orders, and pick up success rate.
• Delivery Success Rate – This chart shows the ratio of the number of orders created per day to the number of delivered orders, and delivery success rate.

3. Additional Service Charge
   The new feature has been added to order creation form, now users can add additional service charge when the create an order, services should be created in Additional Charge section with fixed price and can be used on order creation form.

4. Click Integration
A new payment integration has been developed for Uzbekistan users, this change offers Uzbekistan users to pay for orders through the Click Payment application.

The post Shipox Features Updates: November 2022 appeared first on Shipox.

1. Categorized Company Settings – Company settings are divided in to sections and each section is containing list of settings related to they title and most of the settings description is rewrite to make it clear for users.

2. New status for RTO flow – New status is added on RTO status flow called “”Returning to origin”” – will assign to driver and change destination location to sender’s location (it works like Driver on his way)

3. New Page for Verify address – The Verify address change page has been revised and improved, users can now select their address on the map and the system will automatically set the address for them, if they prefer to enter it manually, they can skip the address through the map.

4. New Page for Tracking – The tracking page has been changed to a new design and some new features have been added. One of the changes is that users can search for orders by reference ID, if there are multiple orders with that reference ID, they can select on of the order on the list and view information about the selected order. Another change is the status tracking panel added, now users can see the current status of their orders and how many steps are left until they receive their order.

5. Item Description Column on the Order list – New Column is added to the order listing page which contains Item Description of the order

6. Item Description variable is added – item description variable is added on the notification variables list, now users can use this variable to send Item description of order.

7. Filter by Delivery Date – Filter by Delivered Date is added on Order listing and Finance pages

Bug Fix:

1. Profile Language edit issue fixed – Some of the users couldn’t change their accounts language to other ones, now this issue is fixed
2. Make Main warehouse in required in User create/edit – During the user creation/editing process, you are required to select a main warehouse.
3. Phone Number country code issue – Some customers enter their phone number in a short version and this causes some problems when the system sends a notification message. considering factors above, we add a phone number formatter to the system

The post Shipox Features Updates: September 2022 appeared first on Shipox.

Route optimization software are now in demand. More than 53% of delivery managers who adopted these software as part of business operations claimed that such software play a crucial role in ensuring business success. 

While most businesses are aware of the importance of such software, people don’t really know how to choose the best one, the importance of such software, what features to look out for, and much more. 

This article will discuss all the important details that you need to know about route optimization software.

What is a route optimization software?

It is a software that assists delivery drivers in predicting and planning the most efficient routes for delivery completion. It keeps in consideration a number of factors, such as the number of stops along the way, location of all orders to be delivered, weather conditions, and more.

What is the best route optimization software?

There are many different types of software available in the market. The best of these software is one that is the most affordable, can be customized according to your exact business demands and nature, and one that has regular updates. Moreover, also make sure that they provide excellent customer service and training so that your staff can experience a smooth transition process.

Is route optimization software the same as fleet management software?

These are both used for ensuring and enabling delivery success. However, both of these are not exactly the same. Route optimization software is used mainly for determining and predicting the most efficient routes for delivery completion. On the other hand, fleet management software are responsible for the maintenance of a productive delivery fleet.

What are the main benefits of such software?

One of the most important benefits of such software is that it automates operations. Moreover, it also provides a dashboard where all features can be accessed from a single place. It helps save time, money and increase customer satisfaction by making deliveries successful. It makes the process of delivery management very efficient. 

Is it true that these software help businesses save money?

Yes. This is true because route optimization software help companies optimize their costs and resources. Some of the main ways to save money is through saving fuel consumption, choosing shorter routes, avoiding delayed deliveries, etc. 

You can learn more about how fleet management software can help in delivery success here.

Shipox is a data-driven Route Optimization Software that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here.

The post Important Details About Route Optimization Software appeared first on Shipox.

In today’s world omni-channel logistics or omni-channel supply chain operations are highly popular and are considered to be helpful and highly beneficial for meeting customer demands. Logistics management software is often used to cater to the different types of issues that are faced in omni-channel logistics. 

Before discussing these challenges, here are some of the main points to consider…

What are omni-channel logistics?

Omni-channel logistics refers to the different processes that basically synchronize the processes revolving around the inventory, distribution, and logistics, across different sales channels in order to meet customer demands. In simple terms, it refers to the process that focuses on the optimization of sales and shipments. It covers all the smaller portions or components of the supply chain process. This includes basically everything from retail, manufacturing, wholesale, distribution, etc. 

What are the issues faced by omni-channel logistics?

Omni-channel logisitcs have a variety of different types of issues. Here are a few of them:

• Inefficient processing of orders: Usually when manual order processing or management takes place, and there is an influx in orders, errors may arise. Order fulfillment needs to be very punctual and exactly on time, otherwise there is a rise in the inefficiency of order fulfillment, which negatively impacts customer experience. 

• Issues in 3PL: Choosing the wrong 3PL service provider to partner with can also cause a number of issues for your omni-channel logistics operations. This is especially true if the company you choose to partner with is incompetent and does not provide you with the right metrics or services needed to provide efficient management and deliveries to meet customer demands and requirements. Without a logisitcs management software, issues arise.

• Problems in shipping solutions: Different shipping solutions and types are in demand now as they increase customer convenience and increase the probability of getting more orders. Any inconvenience in these or one of these offered methods, or even the lack of availability of these options can become an issue in terms of deliverability and customer satisfaction.

• Lack of visibility of the inventory: With businesses that have a variety of stores and channels of sale s cross locations, and when there is an influx of orders, for instance during the holiday season, it can become an issue to take care of the inventory. If you have promised customers same day delivery or even next day delivery and are unable to deliver that, it can be a huge issue. 

• Lack of connection in the supply chain processes: Without a single platform where all communication and management of the multiple sales channels and different parts of the omni-channel logistics process takes place, there are issues caused by disconnectivity. 

What can be done to improve customer experience? 

A seamless process is the key to increasing customer experience, and this can be done best by using a logistics management software or by partnering up with a 3PL provider that can enable you to make the most out of the latest technology and features that they use in order to avid the plethora of issues that are discussed above. The main aim or the end goal should be to provide consumers with the smoothest and best possible experience in the cases where a company manages an e-commerce distribution center along with a traditional type of retail or a brick or mortar store. 

Shipox is a data-driven Logistics Management Software that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here.

The post Logistics Management Software: What Are The Problems Faced By Omni-Channel Logistics appeared first on Shipox.

Journey: Shipox was able to comprehend the exact nature of services that would be required by Redbox as soon as the company reached out with an interest in availing the delivery management services. A nascent logistics company is subject to a myriad of issues, especially during the Covid19 pandemic. With the increased isolation globally, the demand for courier services has increased rapidly. However, these courier companies must operate completely automated and structured, in order to keep the customers from moving on to the next competitor in the industry. Redbox was in need of a DMS that could technologically align its services in ways that could guarantee a promising delivery process, coupled with customer satisfaction and employee accountability. Shipox was ready to take up the challenge!

A series of onboarding sessions were arranged in order to analyze and work out the strategic operations that would be required to get Redbox started with the new software. These sessions gave both parties immense time to comfortably and clearly communicate and comprehend all necessary details including issues faced such as the speed and procedure of the transformation, expectations, demands, and more in order to commence an effective journey together. By the end of these sessions, Shipox was ready to lead this new logistics business to the top of the market.

In the beginning, Redbox was interested in only experimenting with the generic Shipox logistics stack, such as the Shipox White Label App. Our team ensured effective customer support and communication to make sure that the service was smoothly explained and transferred to the client. As is common in most cases, Redbox’s team had quite a few doubts and queries regarding the new software and the process of getting used to it. This was dealt with with utmost patience and vigilant support was provided in all aspects. 

Soon enough, the team was able to recognize how comprehensive the Shipox DMS really is. Successfully, the logistics company not only found great satisfaction in the way the service turned out for them, but they also decided to come on board for many other services. Redbox loved the software features that they received out of the box in Shipox. This added excitement for their own team, which made the entire process even more enjoyable. Soon enough, our team was conducting multiple training sessions for the Driver App, the first SMS provider integration for Srilanka, and even the Customers App. Overall the process was smooth and enjoyable for both parties. There were a few inevitable bumps along the road, where getting used to new software was a factor, the first-time SMS integration for the company based in Srilanka took a bit of added time, and such. 

Overall, the company which was just entering into the logistics business was able to benefit immensely from a variety of the availed services in many aspects. Most notably, the Driver Tracking feature proved to be very useful. It guaranteed a great amount of security and accountability in the organization, which is always a great role player in inevitable success. Similarly, the Route Optimization feature was able to provide the company with the most efficient, time and cost-effective, and safe route for deliveries. This plays the most crucial role in the accomplishment of a logistics company. No less effective has been the Customer App, which has not only ensured a flawless customer experience but has also enabled an exemplary delivery management process. The White Label app played a massive role in crediting the Redbox brand identity, without the clientele realizing the involvement of a third party.

It is safe to proclaim that Shipox has added to its list another valuable client, straight up its path to success. We have helped Redbox in their successful soft launch and equipped them to use our software for reaching great heights with efficient deliveries and excellent customer support.

Transformation: Shipox Delivery Management System has enabled the company to smoothly and successfully transition towards a completely streamlined and automated delivery process. The company has managed to use the DMS not only to its own benefit but also that of its entire clientele. Redbox has made use of the software to create its brand identity and to mark its identity as an efficient and technologically equipped company in the market.

Quote: “Thank you so much for your time and support. It’s been a super service from all of you… hope to grow our new brand with Shipox.” 

• Ajmal Ahamed, Country Manager at Redbox

The post Redbox: Redefining the Logistics Industry appeared first on Shipox.