Adriana Galgano, Sales Training Expert, Senior Partner, Ottantaventi, Author at Training https://trainingmag.com/author/adriana-galgano-sales-training-expert-senior-partn/ Fri, 03 May 2019 10:00:40 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 Customer Experience—The New Way to Increase Your Business https://trainingmag.com/customer-experience-the-new-way-to-increase-your-business/ Fri, 03 May 2019 10:00:40 +0000 https://trainingmag.com/customer-experience-the-new-way-to-increase-your-business/ Mystery shops conducted in Europe and in the U.S. show that most of the stores are at year zero of the new era of Customer Experience, and many customers complain about the lack of preparation in sales teams. So it’s a huge competitive advantage to be able train your salespeople to build positive relationships with customers.

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