Very recently, Shipox has succeeded in helping one of MENA’s technology startups to grow and become one of the largest e-marketplaces in the region that has digitized the B2B operations in the region. Together, Shipox and its sister company, Storfox warehouse management system have collectively customized one of the most innovative technological solutions for this e-Marketplace.

With its white-labeling feature and services targeted at customized branding, Shipox enabled this company to offer to customers in the MENA region and across the globe to connect over profitable trade, hassle-free procurement and logistics operations and high quality delivery processes. It acts as a platform that encourages business deals between local businesses in the MENA region and international wholesale suppliers. Moreover, it also functions as an all-in-one customized procurement platform for larger corporations and business giants. It provides easy wholesale opportunities for wholesale to micro-businesses as well.

With aims to cater to the needs of B2B businesses of all sizes and types with the help of a digitalized system of operation, Shipox had the responsibility to offer highly customized solutions to this company. These white-labeled customizations included Shipox and Storfox features such as route planning and optimization, order status sync, inventory management and digitizing warehouse workflow. One of the most important benefits of this white-labeling process was the increase in brand identity that it caused for the e-Marketplace, which was able to gain customer loyalty and trust in their services without having to reveal Shipox as their technology partner. This customer centric approach and amount of limelight in customer perception is highly beneficial for business growth.

With the specialized customizations from Shipox delivery management software, this e-Commerce marketplace was able to scale and expand its business operations within a period of just a month. It is also worth highlighting that the process of customization continued parallel to the company’s business operations, and did not act as a pause for them. Shipox provides the company with consistent and dedicated customer support, which enables them to When they started off with just the management of approximately a hundred orders a day, they have now grown to processing the deliveries of around 8,000 orders every month. Due to this level of success of delivery and logistics management, the company is reported to be experiencing more than 35% exponential growth in revenue, month over month.

A very important benefit to this growing e-marketplace was in terms of the affordability of the services. Shipox customized model to match the exact needs of the e-Marketplace are much financially economical compared to purchasing any other delivery or logistics management software. With this level of customization, and services suited just to meet the demands of this digitalized business model, the company saves a large proportion of costs per order compared to using another delivery management software that would not have been built totally as per their needs.

Shipox and Storfox as technology partners, managed to enable the e-Marketplace and other multiple channels to provide its clientele with a hassle-free consignment model. This model is unique because it shortens fulfillment times and guarantees buyers next-day deliveries. Moreover, it takes away the burden of shipping and storing the stock in multiple stops along the way. Shops or businesses can just find the stock they need for their shops or stores online. This business model is perfect for corner shops, tea shops, minimarkets, cafeterias, laundromats, barber shops, beauty salons, and more.

What challenges were faced during this journey?

One of the challenges that Shipox delivery management software has been facing during this journey of helping digitalize the e-marketplace is maintaining the feature updates due to the massive levels of customization in the services provided to them. In order to mitigate these challenges, Shipox is working on creating a proper testing system that would be able to test out the new feature updates added to the integration in ways that would ensure negligent impacts on the ongoing operations of the e-Marketplace.

What are the plans for the future?

The e-Commerce marketplace has already revolutionized B2B and logistics operations in MENA. It is now working with Shipox on the plants to further add more features in the delivery processes and logistics management processes to further revolutionize the trade and logistics industry in the region.

Shipox is a data-driven Delivery Management Platform that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here.

The post How Shipox Delivery Management Software Helped Digitalize the B2B e-Commerce Model: MENA’s Largest e-Marketplace appeared first on Shipox.

• Salla was earlier offered as an API integration to Shipox customers. However, the company has now upgraded its business model and has rapidly grown to work on the same model as Shopify and Amazon in Saudi Arabia, enabling businesses to operate with much more ease in the Arabic language.

• Salla has opened up its portal for developers to create plugins for their shipping companies and publish these plugins on the platform, so that Salla’s clients can install these plugins and start availing shipping services from their desired companies.

• With the use of this e-Commerce integration, Shipox will now be able to create plugins for the shipping companies that are registered as its clientele. A customer on Salla can reach out to the shipping company through the plugin and start availing the shipping services for their orders as soon as they install the plugin and have an agreement with the relevant shipping company.

• In this way, Shipox clients will be able to gain more recognition in the Arabian marketplace, and hence will be able to get more orders to manage. Moreover, they will own their individual plugin, which will just be developed by Shipox as a technology partner. This will give their business a stronger sense of identity and make it easier for them to tap into the Salla marketplace to become accessible to more sellers. Shipping companies can therefore acquire more customers from the Salla marketplace.

• Similarly, the stores and businesses on Salla’s deck will be able to use this e-Commerce integration plugin to easily access shipping companies that may have otherwise not been able to reach out with such convenience. They do not have to go through an extensive process of reaching out to shipping partners, registering themselves, and such lengthy steps. They can simply install and use the available plugins. Moreover, they can also start their own shipping services using this Shipox plugin and other delivery management solutions.

You can learn more about how you can set up your own successful delivery services here. 

• This business model will be highly beneficial for promoting and encouraging a higher standard of e-Commerce operations in the region. This is because companies will be able to easily make use of a platform similar to, but more trusted in the region than Shopify since it is much more convenient to use due to its availability in their mother tongue, Arabic. This model has succeeded in meeting market demands, and is therefore bound to give positive outcomes. It is easy to use even for customers who are not very tech savvy and enables them to transition easily to a new system. 

How to Set Up The Integration:

A shipping company can register to Shipox and use the Salla ready-made plugin to offer its services online on salla.sa. Shipox support will fill the required keys and webhooks for the Salla ready-made plugin. The shipping company will fill in all the marketing relevant information and submit it for review. Here are the steps to set up the integration:

1. Search and install the plugin from Salla App Store

2. Upon installation, the Shipox-Salla Sign In page allows you to sign in if you already have an account or allows to create a new sign up 

3. When the store installs the plugin, it creates an instance of integration from Salla store to the Shipox Customer account. 

4. As Admin then service agreements can be configured on  Salla Integrations page 

5. By default, the client keys etc. are already populated on the Integrations page of the store. If customer name is not populated, then Customer Name should be updated by Admin. 

6. There are a few additional configurations required, such as: Service Type , Status Mapping , City Mapping by the Admin for each store. It can be set to default of personalized per integration

7. On selecting the customer, the Admin needs to ensure that Package Rule is created

8. The last step is to activate the integration to the store

About Salla:

Salla is a Saudi-based e-Commerce platform that allows users to set up their stores in Arabic and sell their products and services to customers by selecting a design of their liking available on Salla. The business owners can also manage their inventory by using Salla’s website or app. The company provides different types of reports and tools that help store owners with automatic invoices, integration, customer database, the ability to block customers, pin favorite products, have offers and discounts, and more. Salla’s e-Commerce integration is mutually beneficial for the customers of both parties. 

The post (e-Commerce Integration) Salla: Perfecting e-Commerce in the Arab World appeared first on Shipox.

About the Integration:

Jeebly is among the many 3PL integrations that are offered by Shipox. With this integration, customers can benefit from a variety of advantages. Here are some of the most important benefits that this 3PL integration has to offer:

• One of the greatest advantages is that Shipox users will be able to offer their own clientele with a larger and holistic variety of services. If they do not offer a particular service themselves, they can use the same service offered by Jeebly branded under their own name. This plays an important role in the optimization of resources and in gaining client satisfaction. 

• On top of an expanded variety of services that customers can offer, they can also benefit from the 3PL integration by covering a wider geographical area for the delivery of their orders. If their own fleet does not cover certain locations due to any reasons, their 3PL integration can cover up for them. This will automatically increase the scope and expansion of their own clientele. 

• Using different 3PL integrations like Jeebly is a cost-effective option for Shipox customers because it allows them to easily choose which company to give what portion of their load to. They can choose the integration that carries out the best delivery procedure in the most cost effective manner, and transfer the most suitable number of orders to them.

• Shipox customers will be able to enjoy complete transparency of the order journey for the orders being managed by Jeebly. They will be able to track the orders live and receive constant updates of the order status on their own Shipox system. This means that using a 3PL integration will not completely deprive you of the ability to monitor your deliveries. 
• Shipox customers will be able to manage aggregate orders from a single dashboard. This will save their resources and time, enabling them to channel these towards achieving larger goals. 

How to Set Up the Integration?

For setting up the 3PL integration, all you need is to create Jeebly as a Supplier in your Shipox account and get yourself added as a customer for Jeebly.

1. Agreement 

• Create an account on Jeebly
• List service types
• List areas
• Automate allocation rules on shipox /manual assignment 
• Start assigning orders, and 
• Track live 

2. The Service types in Shipox and (3PL company name) should be exactly the same. 

3. The Service areas and non-service areas in Shipox and (3PL company name) should also be exactly the same.

About Jeebly: 

Founded in 2016, Jeebly is a tech-driven logistics solution brand that enables their partners as well as individuals to seamlessly manage their business and personal shipments, respectively.Headquartered in Dubai, they currently operate in UAE and Bahrain and plan to spread across the MENA region. Their aim is to set new standards and change the landscape of the last mile logistics industry with fast mile solutions. They resolve delivery challenges by offering logistic solutions that seamlessly blend mobility, data analytics and automation. 

The post 3PL Integration Jeebly – Empowering the Growth in Logistics Industry appeared first on Shipox.

• One of the most important benefits is that customers will be able to manage all orders using the Shipox dashboard and will not have to spend their resources or time in managing their operations in different places.
•  With 3PL integrations, users can even benefit from constant updates of the live locations and status on their own Shipox system. This means that they will be able to track items being delivered by the 3PL company.
• The integration gives users the ability to choose Quiqup as a 3PL partner to give a certain load of orders for management. This can be a cost-effective option as Quiqup might be able to offer them with better pricing for order deliveries as compared to other 3PL companies.
• Another benefit that using the Quiqup integration can offer to customers is a wider outreach to areas where the customers’ own fleets might not be able to reach. This can expand the scope of covered area and customers greatly. 
• Customers can also benefit from extending a variety of services which they are unable to provide to their clientele through Quiqup. It is more beneficial that these services would be branded under the customer’s name and would add value to their brand.

How to Set Up the Integration?

For setting up the 3PL integration, all you need is to create Quiqup as a Supplier in your Shipox account and get yourself added as a customer for Quiqup.

1. Agreement – Create an account on Quiqup
2. List service types
3. List Areas
4. Automate allocation rules on shipox /manual assignment ( article link)
5. Start assigning orders and 
6. Track live 

The Service types in Shipox and Quiqup should be exactly the same. 

The Service areas and non-service areas in Shipox and Quiqup should also be exactly the same. 

About Quiqup:

Quiqup is one of the UAE’s largest and most reliable delivery services. It began as the courier service only for restaurants and food businesses initially. It is after this success that the company decided to further expand into the e-commerce market. Now, Quickup manages the deliveries for businesses of all shapes and sizes in a highly reliable and efficient manner. With the rise in the demand for deliveries in the region, as a consequence of the global e-Commerce boom, the integration with Quiqup helped customers in carrying out successful delivery operations.

The post Quiqup – Innovative Last-Mile Deliveries (3PL Integration) appeared first on Shipox.

• Their delivery operations were completely manual and hence subject to mismanagement and human errors. It was chaotic to assign drivers with the orders in ways that they would be able to manage the deliveries in an efficient manner.
• They were using text messages or phone calls to communicate with their drivers regarding the assignment of orders or their delivery statuses, which resulted in a lag in the communication process.
• It was difficult to monitor the location of drivers or the quality of their work. There was an absence of accountability regarding the payments collected by the drivers for the COD orders.
• It was a burden on time and resources when drivers picked up longer routes or missed the right exits during their delivery process.
• Customer satisfaction was decreasing due to the lack of communication with them. They needed to keep their customer base of 100,000 updated with the status of their orders in order to increase their loyalty.
• Real-time visibility was required in order to keep customers informed and also to stay aware of the situation in case of unexpected delays, or other obstacles that might interfere with the delivery process.
• It costs a lot of time and money to integrate their system with many external restaurant or delivery management businesses. They wanted a way to be able to integrate their system with ease.
• Adapting to new technology is a difficult transition process for every team. ChinChin required a food delivery software that provided them with the necessary customer support and technical guidance.

Solutions Offered: Chin Chin decided to invest in the Shipox DMS to avail the complete Food Delivery Software for their online services. It is after multiple rounds of discussions and on-boarding sessions with their team, that Shipox offered them customized services to resolve every delivery challenge that they were facing. Here are the tailored solutions that Shipox offered: 

• The Shipox DMS itself provides a centralized and automated system of operations to its customers. Chin Chin was able to eliminate the manual involvement in their delivery operations and streamline all functions easily. 
• The challenge of assigning orders and monitoring the drivers was resolved with the use of Shipox Drivers App. With this, they were able to auto-assign orders to drivers, while also ensuring that the drivers are being distributed an equal amount of work and based on their locations and availability. 
• The Drivers App also sends updates and notifications to the drivers so that they are constantly informed regarding the delivery that they have to perform. Managers can also keep track of the drivers’ performance and finances collected as part of the delivery.
• The Real-time Tracking feature allows managers and customers to keep track of the journey of the order from the point of creation till the final delivery step. This increases customers’ trust and keeps them informed of the timeline for delivery. 
• Chin Chin’s customer service was positively enhanced with the integration of Shipox, since they could now get notifications and updates regarding their orders. 
• Shipox DMS provides restaurants with the ability to integrate with other 3PL companies for improved management. Chin Chin was able to benefit from this feature and integrated itself with the kitchen management system, Grubtech. 
• Shipox provides dedicated customer support to Chin Chin so that their team can understand the functioning of the system, and can avail constant technical support in case of any difficulties. This allows for a smooth transition to new software.

“We are happy to have Shipox onboard with Chin Chin and wish to explore more about our delivery experiences with them.” 

Success Overview: 

1. Efficient management of over 10,000 new orders 
2. Processing of over 150 orders on a daily basis
3. The delivery process improved by over 25% with the addition of the DMS into their operations
4. All operational restaurants have started to use the Food Delivery Management System due to the positive outcomes
5. The Shipox Customer Support team succeeded in resolving every technical glitch or concern in record time

Future Plans: Chin Chin is soon to be 100% integrated with Shipox for their self-delivery orders so that they can easily manage and track all orders. The Dashboard Analytics feature is being modified and customized in order for them to analyze and monitor their business performance and logistics with ease. 

About Chin Chin: Chin Chin is a restaurant chain with branches all across the UAE, that has been serving some of the best Asian Fusion Food in the region since 2000. The restaurant has a massive customer base that has been loyal to the food chain for over a decade. Their main aim is to continue to serve their customers with hygienic and delicious food. Moreover, they also want to keep themselves updated with the rapidly    

The post Food Delivery Software Perfecting Food Delivery Operations: A Chin-Chin Case Study appeared first on Shipox.

• One of the main challenges being faced by Eathos was regarding the manual input that they had to put in managing their delivery process. Everything from assigning orders to monitoring the delivery quality and ensuring customer satisfaction was dependent on the operational team. Since most resources and time were being spent on managing the delivery process, the internal team was unable to pay complete attention to the in-house services. There was a need to use a software that would prevent the compromise on either service. 
• There was no way of tracking the drivers. They could not monitor the drivers’ locations, nor could they keep track of the orders in case of loss or delays. 
• Communication was a hassle. They were using text messages, WhatsApp and phone calls to communicate with the drivers, which was becoming highly inefficient. They wanted to adopt a systematic method of communication instead.
• The overall management of drivers was becoming difficult. There was no system to discover if a certain driver was available or if one could deliver the orders within the assigned time. 
• Eathos wanted its customer base to expand but this would not be possible if customers would be dissatisfied with the delivery services. They wanted to provide a delivery experience that would increase customer loyalty.

Solutions Offered: Shipox conducted a series of meetings with Eathos in order to understand their requirements and customize its services according to their business needs. Here is a list of services that were offered in order to resolve the issues faced by Eathos and to perfect its delivery operations. 

• The Shipox Driver Application proved to be of huge help to the company. Now, they were able to assign orders automatically to the drivers that were available and could perform them in optimum time. They could also communicate easily with regular updates and notifications to the drivers. 
• The Real-time Tracking feature was also helpful in the sense that they could now monitor their entire delivery journey, keep track of the drivers’ performances and also monitor the order location.
• This automation of processes meant that the operational managers could focus on the in-house dining and other responsibilities more and perform at maximum efficiency. 
• The Shipox Dashboard Analytics features provided a comprehensive overview of the entire delivery journey and helped the team to generate and understand reports without spending extra time on this. 
• Since the DMS was a new software, Shipox provided complete customer support in order to cater to any questions or difficulties that their team might have had. This enabled a smooth transition and the team was able to perform at their maximum capability in a short period of time. 
• Shipox enables users to integrate with other 3PL companies for improved management. Eathos uses the Grubtech kitchen management system for improved results.

Success Overview: 

• Successful management of over 7,000 orders per month
• The ability to manage more than 100 orders per day
• The overall delivery process improved by over 15%
• The customer satisfaction level also increased by over 15%
• The success in the initial 7 restaurants has led to the decision that over 50 branches in Dubai will also be using the DMS

Work in Progress: Currently, work is being done to ensure that Eathos team does not face any technical difficulties while adapting to the new software. Work is also being done to negate any technical glitches or concerns that the team might have regarding the operations.

Future Plans: Eathos is actively planning to integrate Shipox with all brands’ POS systems. Moreover, Ethos is also onboarding more than 50 restaurant branches based in the UAE to use the Delivery Management System to improve their business operations. 

About Eathos: Eathos is a restaurant operator based in Dubai, UAE, and targets the highly attractive markets of the Middle East, North Africa, and Turkey. It is run by highly experienced industry experts who aim to change the dynamics of the F&B industry in the UAE. Eathos handles multiple different kitchen operations, manages cloud kitchens, catering, brand partnerships, and much more. 

The post Eathos – Improving The Future of Food and Kitchen Operations appeared first on Shipox.

Journey: Fargo came into business during the time when Uzbekistan’s e-Commerce market was in its nascent stages and needed technological and strategic advancements to meet global standards. The company paid huge importance to facilitate their customers through the safest and most reliable delivery service that could be provided. Shipox arranged multiple sessions of discussions during the initial on-boarding process. These were aimed to clarify and comprehend the companies expectations, needs, and to devise the perfect plan for implementation. Shipox delegated its team to specifically cater to all the doubts and challenges that the other party might face during the transition to a completely new software. 

The company wanted to cater to first and last mile deliveries in a way that would be cost-effective, modern and would satisfy customer demands. Shipox DMS was able to offer its services to meet these demands perfectly. The Driver Application, Real-Time Tracking and Heat Map succeeded in updating their existing delivery operations with a more systematic and technologically advanced approach. This ensured that they could increase the efficiency of shipments by allocating resources and drivers strategically, sorting orders, and tracking the entire delivery process. 

The White Label App managed by Shipox enabled them to allow their customers to place and track orders through their website. Fargo also succeeded in increasing customer involvement in their delivery process, through API integrations and customer notifications and communication. This was enabled in multi-languages to cater to all the customers within the region. To the company’s advantage, there was a massive reduction in the communication costs, which was previously elevated due to the inability to track or assign drivers, or communicate with customers in a systematic method via software. Other than this, Fargo was able to collaborate and outsource orders to or take orders from other Shipox users, such as Meest Asia. This was profitable for the courier and logistics market in the region and enhanced the quality and standard of deliveries by a manifold.

Transformation: The company was able to step up the way deliveries were managed in the region. It is planning to expand further into warehousing operations and other e-Commerce logistics talks about which are underway. It has now become one of the most prominent delivery and courier companies in Uzbekistan.

The post Fargo – Transforming Customer Experience appeared first on Shipox.

Journey: Shipox welcomed the challenge of adding the first distributor company to its clientele with thorough business planning and the customization of these plans specifically to meet the company’s requirements. It took multiple sessions of discussions with their team in order to completely comprehend the various aspects of issues that they were facing in the delivery process, and how they expected a DMS to cater to their business needs. We conducted a series of on-site and off-site trainings in order to ensure that the initial setting up of the system and the team’s transition were made as smooth as possible. Adapting to a new software was a process equally exciting yet challenging for Liqui Moly’s team. However, our delegated customer support and assistance from the team ensured that all initial concerns, obstacles, and doubts were catered to and dealt with promptly. The main aim was to make the process as smooth and hurdle-free as possible for the client’s team and customers alike.

Liqui Moly’s prime concern was the inefficiency and lack of transparency in their delivery process. The company was scheduled to handle around 40-50 deliveries of motor oil to various workshops per day. However, they were using incompetent methods of delivery, which was troublesome for their management and also for customer satisfaction. For instance, there was no reliable method to track drivers or the route they were taking to manage deliveries. This was a restriction on monitoring the efficiency of the delivery process and a lack of accountability on the delivery personnel, which often resulted in wastage of fuel on longer routes, late delivery times, and customer dissatisfaction. The company was using GPS trackers that were attached to vehicles. While this approach allowed them to track their drivers’ routes, there was no way to link them to the locations or points of delivery. 

Shipox concluded that our features such as Route Optimization, Driver Application, Real-time Tracking, and the Heat Map would be of most benefit to them. The DMS would help them to track all their delivery personnel in real-time in order to make sure that all orders are delivered in the shortest possible time. Furthermore, the Route Optimization feature helps to determine the best route to take in order to save time, fuel, and delivery costs. Moreover, the team would also be able to assign orders to drivers and keep an eye on the entire delivery process till its final stage. The Heat Map would also allow them to keep track of which areas were generating the most orders so that they can optimize and allocate their resources accordingly. Integration with their CRM also meant that their customers could now be notified about the status of their delivery via SMS notifications. Overall, the journey was full of new challenges and multiple dedicated efforts, but all these eventually resulted in the successful implementation of the Shipox DMS into the company’s system and operations.

Transformation: 

Liqui Moly was able to acknowledge very soon in the process that the integration of the Shipox DMS was a source of improved management and customer satisfaction for them. They were able to use the software to update their existing processes while keeping true to their company values of humanity, sustainability, and quality management at the same time. The company is now planning to make use of more features of the software in order to upgrade and automate many other aspects of their distribution process as well.

The post Liqui Moly: Taking Distribution to the Next Level appeared first on Shipox.

Путь к успеху: Shipox приняла вызов сотрудничества с первой среди клиентуры компанией-дистрибьютором: в этом помогли тщательное бизнес-планирование и кастомизация плана под запросы клиента. Чтобы полностью понять проблемы с доставкой и удовлетворить бизнес-потребности клиента были проведены многоэтапные обсуждения с командой клиента. Помимо этого, мы провели серию тренингов (как выездных, так и на местах) для первоначальной настройки системы и обеспечения плавного перехода команды к рабочим процессам. Адаптация к новому программному обеспечению была одновременно увлекательным и сложным процессом для команды Liqui Moly. Тем не менее, наша поддержка и помощь клиентам гарантировала, что все первоначальные проблемы, препятствия и сомнения были учтены и решены в кратчайшие сроки. Основная цель заключалась в том, чтобы сделать процесс максимально гладким и беспрепятственным как для команды, так и для клиентов компании.

Liqui Moly больше всего беспокоила неэффективность и непрозрачность процесса доставки. Предполагалось, что компания в день будет обрабатывать около 40-50 поставок моторного масла в различные мастерские. Однако использование неэффективных методов доставки создавало неудобства как для руководства, так и для удовлетворения запросов клиентов. К примеру, не существовало надежного метода отслеживания водителей или маршрута доставки. Ограничения при мониторинге эффективности процесса доставки и отсутствие подотчетности сотрудников службы доставки часто приводили к недостатку топлива на более длинных маршрутах, задержке доставки и неудовлетворенности клиентов. Компания использовала GPS-трекеры, прикрепленные к транспортным средствам — хотя такой подход позволял ей отслеживать маршруты, не было возможности связать водителей с точным местом доставки.

Мы пришли к выводу, что такие функции Shipox, как оптимизация маршрута, приложение для водителей, отслеживание в реальном времени и тепловая карта, принесут им наибольшую пользу. Система управления доставкой поможет им отслеживать всю службу доставки в режиме реального времени, что гарантирует доставку заказов в кратчайшие сроки. Кроме того, функция оптимизации маршрута помогает определить лучший маршрут — это экономит время, топливо и расходы на доставку. Более того, команда сможет поручать заказы водителям и следить за всем процессом доставки до его финальной стадии. Тепловая карта также позволит им отслеживать, какие области генерируют наибольшее количество заказов, что поможет оптимизировать процессы и грамотно распределять ресурсы. Интеграция с CRM-системой клиента позволила отправлять клиентам SMS-уведомления о статусе доставки. В целом, пройденный путь был полон неожиданных проблем и целенаправленных усилий, но все это в конечном итоге привело к успешному внедрению Shipox DMS в систему и процессы компании.

Преображение:

Совсем скоро Liqui Moly призналась, что интеграция Shipox DMS стала для них ключом к улучшенному управлению и повышению удовлетворенности клиентов. Они начали использовать программное обеспечение для обновления текущих процессов, в то же время сохраняя верность ценностям своей компании — гуманности, устойчивости и управлению качеством. В настоящее время компания планирует использовать больше функций программного обеспечения, чтобы обновить и автоматизировать многие другие аспекты процесса дистрибуции.

The post Liqui Moly: выход на новый уровень дистрибуции appeared first on Shipox.

Muvaffaqiyat sari yo’l: Shipox o’z mijozlari orasida birinchi distribyutorlik kompaniyasi bilan ishlash vazifasini o’z zimmasiga oldi: biznesni puxta rejalashtirdi va ehtiyojlarni qondirish uchun rejani mijozning istaklariga moslashtirdi. Yetkazib berish masalalarini to’liq tushunish va mijozning biznes ehtiyojlarini qondirish maqsadida mijozlar jamoasi bilan ko’p bosqichli munozaralar o’tkazildi. Bundan tashqari, biz tizimni ishga tushirish va jamoaning ish jarayonlariga silliq o’tishini ta’minlash uchun bir qator treninglar o’tkazdik (ham joylarda, ham ofisdan tashqarida). Yangi dasturiy ta’minotga moslashish Liqui Moly jamoasi uchun ham qiziqarli, ham qiyin bo’ldi. Biroq, bizning mijozlarimizga ko’rsatgan yordam va qo’llab-quvvatlashimiz barcha dastlabki muammolar, to’siqlar va shubhalar iloji boricha tezroq hal qilinishini ta’minladi. Asosiy maqsad — bu jarayonni jamoa va kompaniya mijozlari uchun imkon qadar muammosiz va oson o’tkazish edi.

Liqui Moly ko’proq yetkazib berish jarayonining samarasizligi va shaffof emasligi haqida tashvishlanardi. Kompaniya har kuni turli ustaxonalarga 40-50 ta motor moyini yetkazib berishi kerak edi. Biroq, yetkazib berishning samarasiz usullaridan foydalanish rahbariyat uchun ham, mijozlar ehtiyojini qondirish uchun ham noqulayliklar yaratdi. Masalan, haydovchilarni yoki marshrutlarni kuzatishning ishonchli usuli yo’q edi. Yetkazib berish jarayonining samaradorligini nazorat qilishdagi cheklovlar va yetkazib berish xodimlarining to’g’risozligini aniqlab bo’lmasligi ko’pincha uzoq yo’nalishlarda yoqilg’i tanqisligiga, yetkazma kechikishiga va xaridorlarning noroziligiga olib kelardi. Kompaniya transport vositalariga biriktirilgan GPS-trekerlardan foydalangan — garchi bu yondashuv marshrutlarni kuzatishga imkon bergan bo’lsa-da, haydovchilarda aniq yetkazib berish joyi bilan aloqa yo’q edi.

Shipox-ning marshrutni optimallashtirish, haydovchilar uchun ilova, real tarzda kuzatuv va issiqlik xaritasi kabi xususiyatlari ularga ko’proq foyda keltirishini aniqladik. Yetkazib berishni boshqarish tizimi ularga yetkazib berish xizmatini jonli tarzda kuzatib borishga yordam berdi, bu esa buyurtmalarni qisqa vaqt ichida yetkazib berilishini kafolatladi. Bundan tashqari, marshrutni optimallashtirish xususiyati ularga eng yaxshi marshrutni aniqlashga yordam berdi — bu vaqt, yoqilg’i va yuk tashish xarajatlarini tejaydi. Qolaversa, jamoa haydovchilarga buyurtmalar berishi va yetkazib berish jarayonini yakuniy bosqichigacha kuzatishi mumkin bo’ldi. Shuningdek, issiqlik xaritasi qaysi joylarda buyurtmalar ko’proq ishlab chiqarilayotganini kuzatishga imkon berdi, bu esa jarayonlarni tartibga solish va resurslarni oqilona taqsimlashga yordam berdi. Kompaniyaning CRM tizimi bilan integratsiyasi mijozlarga yetkazib berish holati to’g’risida SMS-xabarnomalarni yuborish imkonini berdi. Umuman olganda, o’tilgan yo’l kutilmagan qiyinchiliklar va sa’y-harakatlarga to’la bo’ldi, lekin bularning barchasi oxir-oqibat Shipox DMS-ni kompaniya tizimi va jarayonlariga muvaffaqiyatli tatbiq etishga olib keldi.

O’zgarishlar:

Tez orada Liqui Moly Shipox DMS integratsiyasi menejmentni yaxshilash va mijozlar ehtiyojini qondirish uchun muhim ekanligini ta’kidlab o’tdi. Ular o’z kompaniyalarining insoniylik, barqarorlik va sifat menejmenti qadriyatlariga sodiq bo’lgan holda, hozirgi jarayonlarini yangilash uchun dasturiy ta’minotdan foydalana boshladilar. Hozirda kompaniya yetkazib berish jarayonining boshqa ko’plab jihatlarini yangilash va avtomatlashtirish uchun dasturiy ta’minotning ko’proq imkoniyatlaridan foydalanishni rejalashtirmoqda.

The post Liqui Moly: distributsiya yangi darajasi appeared first on Shipox.