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Without a strong relationship with our customers, we will not experience overall success and increased revenue.

Line managers need to be entrusted more than ever with the tools to act on their own initiatives within the context of their organization’s strategy. By activating the line, HR can transition from spending too much time on tactical, day-to-day operations to making more strategic contributions.

Problems that involve remote colleagues result in significantly more severe impacts to productivity, cost, quality, and time, according to a survey by VitalSmarts and Training magazine. But the situation isn’t hopeless. Here are some steps that can help.

Through a series of skill practice activities, New York Community Bancorp, Inc.’s front-line employees are challenged to spend time outside of their comfort zone practicing effective questioning techniques, the six steps of the relationship selling process, and effectively planning follow-up calls.

Provide evaluation data that is exactly what the business needs (performance data), that is actionable by key decision-makers, in the language of that business unit, that has been interpreted and analyzed, with solid business recommendations—and watch the relationships with your business partners grow.

To ensure your audience is not making a beeline for the door or catching a quick nap during your presentation, here are some tips to make your slides both entertain and resonate.

By Andrew Mullaney, Curriculum Developer/Senior Trainer, City University of New York- School of Professional Studies The rollout of a training program can be a substantial undertaking for training professionals. Program management of an upcoming session may include everything from assembly of materials and documents to the scheduling of sessions to the actual delivery and reporting of results back to the key stakeholders.

By the Brandon Hall Group Research Team With Valentine’s Day behind us and spring upon us, it’s a good time to talk about relationships. Well, maybe not those kinds of relationships, but rather the relationships that exist within your company’s learning ecosystem.

By Liggy Webb The most important single ingredient in the formula of success is knowing how to get along with people.—Theodore Roosevelt One of the most profound experiences we can have in our lives is the connection we have with other human beings. Positive and supportive relationships will help us to feel healthier, happier, and more satisfied with our lives. So here are a few tips to help you to develop more positive and healthy relationships in all areas of your life:

By Barbara Randi, Training Account Manager, Signature Worldwide A few months back, I was privy to a conversation between a customer (client/guest) and a service representative (rep). It was obvious who was in charge. Although the customer, I will call him “Bill,” lacked knowledge of the item he was looking to purchase, he alone maintained control of the call and the so-called conversation. He asked the questions, receiving one-word answers. Quickly, the rep delivered some of the information the caller needed—the price of the item. Then he hung up.