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An actor, a cell phone, and a solid storyline lead to an engaging onsite, in-person simulation to improve customer service.

By Jack Zenger, CEO, Zenger Folkman

By Brad Karsh, President, JB Training Solutions “Time is the quality of nature that keeps events from happening all at once. Lately, it doesn’t seem to be working.” It’s not easy managing people—especially when stress levels are up and you have 57 other urgent things to do. No matter the circumstances, being a great manager takes time and dedication. But let’s get real: You literally have no time to spare!

By Dr. Beverly Kaye and Julie Winkle Giulioni If you’re like most managers, you care. You’ve become accustomed to taking on more and more, expanding your job description with countless “other duties as assigned”... and even some that aren’t. Developing the careers of the people who report to you is on a growing (read: crushing) list of to-do’s.

By Tim Toterhi, Senior Director, Organization Development, Quintiles

By Frank Ryle, PMP, Senior Trainer, International Institute for Learning, Inc. “You need to be able to show us and not tell us what we need to know.” This was probably the biggest tip I ever received early in my career as a corporate trainer in project management.

By Tim Toterhi, Senior Director, Global Learning & Development, Quintiles

By Margery Weinstein Your future leaders’ creativity and problem-solving skills have been honed in leadership courses, but that doesn’t mean they are ready to use those skills to further your company’s place in the world. With emerging markets in Asia, South America, and other areas of the world, your workforce needs to have an understanding of and interest in cultures beyond the city or town they are based in.

By Kristen Meletio Kmetz, Regional Trainer, Signature Worldwide

By Julie Brink, Director, viaLearning For generations, games have been used to teach concepts, skills, and knowledge. Think Yahtzee, Monopoly, and math; Scrabble and spelling; Mastermind, Qwirkle, and strategy; Clue and problem solving…the list goes on and on. Games are challenging, interesting, and engaging. And with the ever-enhancing technology landscape, games are more immersive than ever. Individual or massive multiplayer online games have grown exponentially in the last few years, and projections only show gaming consumption increasing.